EduBridger
The Office Administration course equips learners with the essential administrative, communication and technology skills required to thrive in any modern business environment. Students will gain hands-on proficiency in using office software (like word-processors, spreadsheets and presentations), managing travel and meetings, handling records and correspondence, and performing reception and administrative support tasks. Alongside this they will develop strong time-management, teamwork, professional telephone and email etiquette and customer-service capabilities—making them ready for roles such as administrative assistant, office coordinator or executive support in diverse sectors.
Introduction to Office Administration
Role and functions of an office administrator
Types of organisations & office structure
Professionalism, ethics & workplace behaviour
Business Communication & Correspondence
Written communication: letters, memos, emails, reports
Verbal communication: phone etiquette, meetings, customer service
Document formatting, proofreading & presentation skills
Office Technology & Software Tools
MS Word, MS Excel, MS PowerPoint (or other current office suites) osforhlearninghub.in+3vskills.in+3softlogicsys.in+3
Email & calendar software, cloud storage & collaboration platforms osforhlearninghub.in+1
Office automation basics (scanning, shredding, document management) vskills.in+1
Record-, Filing- and Information Management
Types of filing systems (physical & digital), indexing, retrieval & archiving Caribbean Examinations Council+1
Document lifecycle, confidentiality & data protection
Records & information management best practices
Office Procedures & Support Services
Reception & hospitality (visitor management, front-desk duties) Caribbean Examinations Council+1
Mail handling (incoming/outgoing), dispatch, travel & meeting arrangements Caribbean Examinations Council+1
Inventory & procurement basics (office supplies, equipment) Caribbean Examinations Council+1
Human Resources & Workplace Relations
Recruitment, orientation of staff, staff records
Basic payroll/attendance tracking (for smaller offices)
Team building, conflict-resolution & inter-personal skills
Customer Service & Front-Office Management
Understanding customer/visitor expectations, handling complaints and service recovery haltonacademy.com+1
Telephone & reception etiquette, managing external communications
Basic Financial & Administrative Tasks
Expense tracking, petty cash, invoicing, basic bookkeeping haltonacademy.com+1
Budgeting for office operations, managing supplies & vendors
Time Management, Organisation & Office Workflow
Prioritising tasks, scheduling, managing calendars & deadlines otc-us.com+1
Designing efficient workflows, seating/layout for productivity & ergonomics vskills.in+1
Workplace Health, Safety & Emerging Trends
Ergonomics, safe office environment
Digital transformation: remote working tools, cloud, automation syllabus.iti.directory+1
Sustainability (paperless office, energy efficiency)
Practical Projects, Internship & Assessment
Projects: e.g., setting up a mini-office filing system, coordinating a meeting/event
Hands-on labs: using MS Office + cloud tools
Internship or on-job real-time assignment to provide exposure
